Return and Exchange Policy

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to exchange purchased products within fourteen (14) from the date on which you received them from adeenkra.com. We do not provide refunds on any goods sold. Goods once sold can only be exchanged for replacement. The products must be returned within fourteen (14) days from the date the package was delivered to you and may be returned by dispatching the package through a shipping agent of your choice. 

The Vendor shall exchange the product purchased only if the products are returned for reasons that may be due to the Vendor, such as when the products do not have the promised essential characteristics, have manufacturing defects or they have been erroneously delivered.

It is necessary to contact us by email on: info@adeenkra.com in order to complete exchange procedures.

TERMS AND CONDITIONS OF RETURN FOR EXCHANGE

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  • the products have not been used, worn, washed, modified or damaged; 
  • the identification tag is still attached to the products with the disposable seal; 
  • the products are returned in their original packaging, tags and any accompanying accessories;
  • the products must be returned within fourteen (14) days from the date the package was delivered to you.

If you have fulfilled all requirements set forth above, the Vendor shall exchange the returned purchased products. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

RETURN SHIPPING

You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace it at any time.

EXCHANGE PROCEDURES

After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted and We will proceed to exchange procedure. The time period for exchange once the Vendor has checked that the return was carried out in compliance with the above conditions shall take up to fourteen (14) days.